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Get answers to your Popmoney® questions.
Learn more about Popmoney®
Popmoney® is an innovative payment service offered by leading financial institutions that eliminates the hassles of checks and cash. Now, sending and receiving money is as easy as emailing and texting. Best of all, you don't need a new account to send or receive money. Just use your current bank account.
To send money, log in to your online bank account and look for Popmoney®.
Send money to anyone using his/her email address, mobile number or bank account information.
You will be notified when the transaction is completed.
You receive an email or text message telling you someone sent you money.
If your bank offers Popmoney®, you can log in to your bank account and direct the funds there.
Otherwise, you can provide your bank account information at Popmoney®.com. Your money will be sent to that account. If you don't provide your account information, the payment will be automatically returned to the sender's account.
Money sent to a bank account will be automatically deposited there.
It's just that easy!
Popmoney® is easy and convenient for you and the people you send money to... they can simply receive the money into their bank account online, saving them a trip to the bank.
Use Popmoney® to:
No, your bank account information will not be shared with the recipient. Your recipient will see your first name, last name, and the message you wrote for the payment. If you sent the payment to your contact's email address, your recipient will also see your email address. Similarly, you won't be able to see your recipient's bank account information.
Verification of your email address and phone number is required for security reasons. Entering the correct verification codes ensures that you have access to your email and phone. You may also be asked to verify your mobile phone in the future to send and receive payments.
The transaction description will show as “VERABANKHENDERSON/POPMONEY” along with sender and recipient names.
Popmoney® works across many browsers and platforms, but we recommend the following to provide the best combination of security and functionality:
What are the different ways I can send money to someone?
You can send money to someone using his/her:
When will the recipient receive the funds?
It depends on the delivery speed you selected to send the payment.
What is Express Delivery?
No, currently you can only use Popmoney® to send money within the United States. If you send a payment to your contact's email or mobile, your contact will be required to provide a US bank account to receive the funds. Otherwise, the payment cannot be processed and the funds will be returned to your bank account.
For your protection, limits have been created on how much money and how many payments can be sent during various time periods. Please click the Icon next to the Amounts field to view your available limits.
Fees are presented at the time a transaction is scheduled.
A personal message gives the contact the confidence that s/he is receiving the payment from someone they know. It is also an opportunity for you to communicate the purpose of the payment to the contact.
You may not send money to contacts' bank accounts, email addresses or mobile numbers that are suspended or on hold.
For your protection, your contacts' bank accounts, email addresses or mobile numbers may be placed on hold or suspended for various reasons. For example, if you fail verification when attempting to send money to them, this would result in a hold.
Please call 877-566-2621; 888-281-6123 (Spanish) to remove a hold or suspension.
Yes, you may cancel a payment anytime before or on the send date. Your contact will be notified if you cancel a payment after a payment notification has been sent.
There are two ways to add a contact:
3 business days after the recipient of the request makes a payment. The money will be deposited to the bank account you selected when sending the request.
For your protection, limits have been created on how many requests and value of requests can be sent during various time periods. Please click the Icon next to the Amounts field to view your available limits.
Please click on the Fees link from Send Money to view the Popmoney® fee schedule.
No. Fee will be deducted only If you receive a payment. No fee will be charged if the request is not paid.
A personal message gives the contact the confidence that s/he is receiving the request from someone they know. It is also an opportunity for you to communicate the purpose of the request to the contact.
If you are expecting a payment and you do not see it in your Incoming Payments, this is most likely because you have not added the email address or mobile number to which the payment was sent. Have you added this email address or mobile number? If not, go to Preferences to add and verify it. Once you are done, you will be able to see the payment immediately.
Click Activity to view the estimated date when the funds will be available.
As a security precaution, the sender provided your mobile number when scheduling the payment. You need to verify access to this mobile number in order to confirm your identity and receive the funds.
Please call the sender to edit the mobile number; the sender can edit the mobile number by clicking Activity and editing the transaction.
Do not attempt to deposit this payment! The funds will be returned to the sender if you are unable to verify access to the mobile phone
Automatic Deposit is the easiest and fastest way to receive money. It allows you to designate one account into which payments from all participating financial institutions will be automatically deposited. Once turned on, there's nothing more for you to do - you will be notified of incoming payments via email or text message, the payment will be sent into your selected account. You can edit Automatic Deposit settings in Preferences.
There are two reasons why automatic deposit may not work for incoming payments:
You have 10 days from the send date to deposit the payment. When a payment expires, the funds are returned to the sender. Please contact your sender to request another payment if you still wish to receive the funds.
All unpaid money requests and invoices are listed in your To Do List in the Overview tab.
There is no fee for paying a request or invoice.
This depends on the type of request that you have received. If the requestor is seeking a fixed amount, you will not be able to change it. If the requestor agreed to accept a partial payment, you will be able to change the payment amount on the payment screen. Please note that you can only pay an amount equal or less than the amount requested. You cannot pay more than the requested amount. Once you make a payment on the request, the request will be closed. You can view this payment in your Activity.
The requestor has decided to let you choose the amount you'd like to pay. However, the maximum amount you can pay may be subject to maximum transaction limits.
It takes 3 business days for the requestor's account to be credited, after you have made the payment. The requestor can check the status of the payment by going to the Activity section of Popmoney®.
You have the option to reject the request. Click on the details of the received request and select the reject option. You have the option to send a message to the requester when you reject the request. Note that if you do not take any action, the request will eventually expire (typically in 30 days).
All requests expire within a specified time (typically 30 days) and will disappear from your list. If you did not pay earlier and would like to pay, the requestor will have to send a new request.
If an invoice is paid outside of the payment service (e.g., via paper check or bill pay), you can manually mark the invoice as paid. This will move the invoice from 'unpaid' to 'paid' which will be reflected in the Activity section within Popmoney®.
If you do not see a Request or Invoice that you are expecting, this is most likely because you have not added the email address or mobile number to which the request was sent. Have you added this email address or mobile number? If not, go to Preferences to add and verify it. Once you are done, you will be able to see the request immediately.
Below is a list of all the possible payment statuses and their definitions:
A payment may fail due to one of the following reasons:
You can stop a payment anytime after the send date provided the payment has not been deposited into the recipient's bank account. To stop a payment, go to Activity, select the payment you would like to cancel, and click the Stop Payment button. You will not see the Stop Payment button when the option is no longer available.
To view or edit future-dated payments and recurring payment plans, click on the Scheduled Payments tab.
Below is a list of all the possible scheduled payment or payment plan statuses and their definitions:
Yes, you can edit or cancel a future-dated payment anytime before the send date. You can only edit certain fields, which include Send Date, Amount, Subject Line, Personal Message, and My Notes.
You can also stop a payment anytime after the send date provided the payment has not been deposited into the recipient's bank account. To stop a payment, go to Activity and click the Stop Payment button. You will not see the Stop Payment button when the option is no longer available.
Yes, you can edit or cancel the next payment anytime before the send date or the entire recurring payment plan at anytime. For the next payment, you can edit the Send Date, Amount, Subject Line, and Personal Message, without affecting the rest of the plan. For the entire recurring payment plan, you can edit the same fields as well as the Frequency and Duration.
The information you provide on a contact determines how the payment you send to them will be processed and how s/he will be notified.
Your primary email address will be used for all communications between Popmoney® and you. It is also the email address that your contact will see when you send an email payment.
By adding multiple email addresses and/or mobile numbers, you can receive payments made to them. For example, this is helpful for individuals who have separate email addresses or mobile numbers for personal friends and work colleagues.
You can access Popmoney® at multiple locations. If you have enabled Automatic Deposit for the same email address or mobile number at more than one location, then the most recent Automatic Deposit setting will be in effect. This will override any previous Automatic Deposit settings associated with that particular email address or mobile number.