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Privacy Policy

PRIVACY POLICY
FACTS WHAT DOES VERABANK, N.A. DO WITH YOUR PERSONAL INFORMATION?
Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information.Please read this notice carefully to understand how we handle user privacy.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security Number and transaction history
  • Account balances and payment history
  • Transaction or loss history and overdraft history
  • The VeraBank Mobile Banking App collects location data, app entry and exit, and pages viewed within the app

How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons VERABANK, N.A. chooses to share; and whether you can limit this sharing

Reasons we can share your personal information: Does VERABANK, N.A. share? Can you limit this sharing?
For our everyday business purposes –
such as to process your transactions, maintain your account(s),respond to court orders and legal investigations, or report to credit bureaus

Yes

No

For our marketing purposes –
to offer our products and services to you

Yes

No

For joint marketing with other financial companies

Yes

No

For our affiliates’ everyday business purposes –
Information about your transactions and experiences.

Yes

No

For our affiliates’ everyday business purposes –
Information about your creditworthiness.

Yes

Yes

For our affiliates to market to you.

Yes

Yes

For nonaffiliates to market to you.

No

We don’t share

To Limit Our Sharing

Please note:If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.

Questions?

Call 877-566-2621 or go to www.verabank.com.

What We Do -
How does VERABANK, N.A. protect my personal information?

To protect your personal financial information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does VERABANK, N.A. collect my personal information?

We collect your personal information, for example, when you:

  • Open an account or apply for a loan
  • Pay your bills or make deposits or withdrawals from your account
  • Use your credit or debit card

The VeraBank Mobile Banking App collects the following for marketing with your consent, even when the app is closed or not in use:

  • Location Data - collected to provide location-based messages and interactions.
  • User ID – a random, unique User ID is created at initial app access for each device and changes when the app is re-reinstalled. This ID is used for identifying a user and sending marketing and non-marketing campaigns.
  • Product Interaction – the app tracks a user’s app entry, exit, and pages viewed.
  • Name – the app collects a user’s first name for personalization

 

Why can’t I limit all sharing?

Federal law gives you the right to limit only:

  • Sharing for affiliates’ everyday business purposes – information about your creditworthiness.
  • Affiliates from using your information to market to you.
  • Sharing for nonaffiliates to market to you.
State laws and individual companies may give you additional rights to limit sharing. [See below for more rights under state law.]

 

What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account

Definitions -
Affiliates

Companies related to common ownership or control. They can be financial and nonfinancial companies.

  • Our affiliates include financial companies such as CFG Investments; and nonfinancial companies such as CFG Insurance.

 

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • VERABANK, N.A. does not share with nonaffiliates so they can market to you.

 

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners include credit and debit card companies and financial services companies

 

Other Important Information
For Money Orders Only:
If you have a complaint, first contact the consumer assistance division of Western Union at 1-800-325-6000. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294, 1-877-276-5554 (toll free) Fax (512) 475-1313, www.dob.texas.gov; Email: consumer.complaints@dob.texas.gov

To Limit Our Sharing:

Call 877-566-2621

Questions?

Call 877-566-2621

Contact Us Locations

Download a PDF of the Privacy Policy

 

A PDF Reader is needed to view our Privacy Policy.

A free PDF Reader can be downloaded at http://get.adobe.com/reader.

 

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