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Debit Card Safety

Debit Card Safety

How to protect your hard-earned money

Your security is top priority at VeraBank. Although we provide fraud monitoring and various levels of online security, there are steps you too can take to stay risk-free.

Protecting your card

  • Keep your card in a safe place to avoid damage or theft.
  • Memorize your Personal Identification Number (PIN). Never write the PIN down on anything in your wallet or on the card.
  • When selecting a PIN, avoid numbers and letters that relate to your personal information. For example, don't use your initials, birthday, telephone or Social Security number. If you have such a number, contact your bank and get a new PIN issued.
  • Immediately report a lost or stolen card to your financial institution.
    • To report your lost VeraBank Debit Card, please call VeraBank at 800-530-2265.
  • To help guard against fraud, keep your ATM receipts until you check them against your monthly statement.

ITM and ATM Safety 101

  • Have your card out and ready to use.
  • Observe your surroundings before using an ITM or ATM. If the machine is obstructed from view or poorly lit, visit another location.
  • Shield the screen and keyboard. This way anyone waiting to use the machine cannot see you enter your PIN or transaction amount.
  • Put your cash, card and receipt away quickly. Count your money later, and always keep your receipt.
  • If you see anyone or anything suspicious, cancel your transaction and leave quickly.
  • If anyone follows you after making a transaction, go to a crowded, well-lit area and call the police.
  • When using an enclosed ATM that requires your card to open the door, avoid letting strangers follow you inside.
  • When using a drive-up ITM/ATM, make sure all passenger car doors are locked and windows are up.
  • Do not leave your car unlocked or engine running when you get out to use an ATM.
  • While many ITMs and ATMs are available 24 hours a day, some may be open only during local business hours. To be on the safe side, plan your withdrawals ahead of time.
  • Check with your financial institution to determine what the daily withdrawal limit is for your account.

Need more information on our ITMs?

Learn More

Tips when traveling abroad

  • International ATMs may save you money. Withdrawals are provided in local currency, but are debited from your account in U.S. dollars based on an exchange rate.
  • All Mastercard®/Maestro®/Cirrus® ATMs feature easy-to-read instructions in English and the local language.
  • Some international ATMs are available only during normal business hours. Hours vary from country to country.
  • Most international ATMs do not permit transactions involving multiple accounts. Most likely, your transaction will be routed to your primary account.
  • Four-digit numeric PINs are standard in most countries.
  • Before you travel, notify your bank that you will be traveling abroad.

-Mastercard, Maestro, and Cirrus are registered trademarks, and the circles design is a trademark of Mastercard International Incorporated or its affiliates.

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