Your financial security is top of mind here.
VeraBank takes online security very seriously and we strive to keep our customer’s data safe. VeraBank utilizes a variety of methods for online security including requiring a User ID and password along with receiving a one-time passcode on unrecognized devices when accessing your account online. We also utilize Secure Socket Layer (SSL) encryption on our website and your online transactions.
We also want to provide customers with resources to help them protect themselves online. Below you will find videos, downloads and links to other resources regarding online security.
Phishing: Don't Take the Bait Video
Identity Theft: Protect Yourself Video
Internet Fraud: If It Sounds to Good to Be True, It Probably Is Video
Social Media: Be Careful Who You Trust Video
The following links are to websites that are full of great information on protecting yourself from online fraud, scams, identity theft and more. The websites are not operated by VeraBank.
- File an Internet Crime Complaint with the Internet Crime Complaint Center (IC3)
- Annual Free Credit Report Information at the Federal Trade Commission (FTC) Website
- http://www.consumidor.ftc.gov/ (Español)
VeraBank knows that security on a mobile device is just as important as security on a computer. That’s why we provide resources to help keep our customers informed about the security threats for mobile devices and how they can better protect themselves. Below you will find videos, downloads and links to other resources regarding online security.
Quickly and safely login to your VeraBank apps with your fingerprint or an eye scan with iPhone®, iPad®, and Android™ devices.
Play it Safe with Portable Devices Video
The following links are to websites that are full of great information on protecting yourself from mobile fraud, scams and more. The websites are not operated by VeraBank.
Security and privacy of your payments is very important to VeraBank and we want customers to be able to shop safely online and offline. VeraBank protects you with fraud monitoring and more, but we also want to provide our customers resources so they also can help protect their debit card.
VeraBank Debit Card Fraud Monitoring
VeraBank is utilizing a Debit Card Fraud Monitoring & Alert system to further protect our customers from debit card fraud. This system will guard your card 24 hours a day, 365 days a year for suspicious activity. If potential fraud is detected the customer will be contacted via text message, phone call or email.
MasterCard® SecureCode for VeraBank Debit Cards
This is the easy new way to enjoy added security for all your online VeraBank Debit Card purchases. We offer this great service at no additional charge. Once you register, you'll be ready to shop with confidence and take advantage of some great offers available from an ever-growing number of participating merchants!
To report a lost or stolen debit card during business hours call customer service at 903-657-8521 or 1-877-566-2621. On nights, weekends, and holidays call 800-530-2265 to leave Customer Service a message.
VeraBank strives to protect our customers’ accounts and identities. Below is a list of common scams that may be used to attempt to steal personal banking information or to gain money through a scam. Keep in mind that VeraBank will not request your personal or account information by email or cell phone text message. Please do not give out any personal information through the internet, email, or text message to any party that you do not believe to be genuine.
When in doubt, check with VeraBank and we can help determine if it is a scam or phishing attempt.
A Phishing attempt is simply looking for any personal or financial information of a consumer. The con-artists will use this information to perform fraud for their own financial gain.
These attempts can be through the mail, email, phone, cell phone, or text message.
Below are two examples of phishing emails:
Other forms of Phishing:
Smishing uses cell phone text messages to deliver the "bait" to get you to divulge your personal information. The method used to actually "capture" your information in the text message may be a web site URL or a phone number that connects to an automated voice response system.
Vishing is a form of phishing, where instead of using email to steal personal information, the criminal uses a phone call, either live or automated, to attack the bank or credit union customer.
A scam that is a confidence trick involving feigned romantic intentions towards a victim. They gain the victim's affection and then use that goodwill to commit fraud. Fraudulent acts may involve access to the victims' bank accounts, credit cards, or other personal accounts. Fraudsters could also get the victims to commit fraud on their behalf.
- You meet someone on an internet dating website and their profile picture looks different to their description or like it's from a magazine.
- After just a few contacts they profess strong feelings for you and suggest moving the conversation away from the website preferring email, instant messaging and/or phone instead.
- After gaining your trust, they tell you an elaborate story and ask for money, gifts or your bank account/credit card details.
- They continue to ask you for money, but they never actually visit you.
- If you don't send money straightaway, their emails and calls will often become desperate, persistent or direct.
- The email is poorly written, vague, or contains specific information taken directly from news articles. Other clues include that you are addressed by the wrong name or the email is not addressed at all.
In this type of scam, a consumer is selling an item either in the paper or on the internet. The con-artist contacts them and wishes to purchase the item. When the consumer receives a check, the amount of the check is for more than the purchase amount of the item.
The consumer then has contact with the purchaser again and the purchaser instructs them to send the difference back to them by Western Union or MoneyGram.
You are responsible for the entire amount of the fraudulent check when it is returned, and may have also lost the item in the “sale.”
In the lottery scam, a consumer receives a letter claiming that they have won some type of lottery. This lottery can be an international lotto or even a local one such as Readers Digest. Along with the letter is a counterfeit check for an amount usually less than $5,000.00.
The letter also has a lotto agent's name and number for the consumer to contact to find out what they need to do to receive the rest of their winnings. If called, the lotto agent will have the consumer cash the check and send the majority of the funds by Western Union or MoneyGram to pay the ‘taxes’ on the winnings.
You can protect yourself from this scam by paying close attention to the situation. If you haven't entered the lottery then how could you win? If someone is requesting you to send funds back to them, this is of concern.
Secret Shopper Scam
In this type of scam, a consumer receives a counterfeit check for an amount usually less than $5,000.00. The scammer instructs you to cash or deposit the check and keep some of the funds for your pay. With some of the funds, you go to a few businesses and purchase small dollar items while you are secretly taking notes on the treatment you are receiving.
With the bulk of the funds, you send Western Union or MoneyGram transactions to them while you take notes on the service. They tell you that they are monitoring the service on their end to complete the survey.
You are responsible for the missing funds when the check comes back as a fraudulent check.