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Customer Service

The VeraBank routing number is 111903151

Customer Service Hours
Customer Service is available 24 hours a day, 7 days a week.


Chat is available by clicking the 3-Diamonds-Side-Menu-Image symbol to the right, then clicking the chat link. 

Chat is also available inside of VeraBank Online Banking or the VeraBank Apps after logging in.

Chat is available:

  • M-F: 7:30 AM to 7:00 PM
  • Sat: 8:00 AM to 5:00 PM
  • 903-657-8521
  • 877-566-2621
  • Español: 888-281-6123

Report a Lost or Stolen Debit Card (nights, weekends & holidays): 800-530-2265

Automated Phone System
Sometimes a quick phone call is all you need. For those times, there’s our 24-hour automated phone system (IVR). You can get account balances, review transactions, or transfer money. 

  • 903-657-6262
  • 800-530-5303
  • Contact Us Form*
  • Secure Email Inside of Online Banking
    • Login to Online Banking
    • Click on “Support"
    • Click on “Secure Chat, Email & FAQ”
    • Select “Click here to send an email”

*When contacting VeraBank by email or form please do not include personal information like account numbers or social security numbers. 

  • 903-759-2758

 Mobile Apps.

Access your accounts anywhere.