Don't Fall for the Unpaid Toll Text Scam

This type of fraud, known as "smishing" (SMS phishing), has become one of the most common scams targeting people across the country.

Scammers pretend to be toll agencies and send text messages demanding payment, often for just a few dollars. Their goal is simple. They want you to click a fraudulent link that leads to a fake website designed to steal your personal and financial information.

We want to help you recognize these scams and protect yourself. A little awareness goes a long way, so let's walk through what to watch out for.

How the Scam Works

The message usually claims you have an overdue toll balance. It says you must pay right away to avoid penalties, late fees, or even a suspended license. That link inside the text looks legitimate, but it actually sends you to a fake site built to capture your details.

These scams work well for a few reasons:

• The amount seems small. A few dollars feels believable, so people don't question it.
• Toll roads are common. Many of us have used one recently or while traveling, which makes the message feel real.
• They create urgency. Scammers push you to act fast, before you have a chance to stop and think.

Red Flags to Watch For

• Stay cautious if you receive a text that:
• Claims you owe an unexpected toll payment.
• Pressures you to act immediately.
• Threatens fines, penalties, or the loss of your driving privileges.
• Includes a link to make a payment.
• Comes from an unknown phone number.

If a message checks even one of these boxes, treat it with care.

How to Protect Yourself

When one of these texts lands in your inbox, here's what to do:

• Don't click the link. This is the most important step.
• Don't share personal or payment information. Legitimate toll agencies won't ask for it this way.
• Delete the message. Once you've confirmed it's a scam, get rid of it.
• Verify any real charges. Check directly through the official toll authority's website or app, not through any link in the text.
• Report it. Forward suspicious messages to 7726 (SPAM) and report them to the Federal Trade Commission at ReportFraud.ftc.gov.

These small steps make a big difference in keeping your money and information safe.

Slow Down Before You Click

Fraudsters count on urgency and distraction to trick people into acting without thinking. Taking a few extra moments to pause, verify, and consider what's really going on can protect both your finances and your identity.

When in doubt, don't click. If you get an unexpected text, email, or message that looks like it's from a trusted organization, verify it first. Instead of tapping a link or replying, reach out to the organization directly using a phone number or website you know is real.

Stay alert, stay informed, and please share this information with your family, friends, and neighbors. When we look out for each other, we all stay a little safer.